Our Shipping Charges:
Delivery is included in all prices displayed on the website.  Free Delivery applies to UK Mainland Only.  We do not deliver to locations outwith UK Mainland.  Delivery is to ground floor/reception only.  Please notify us if you have any special delivery requirements outwith this.

Delivery is normally approximately 5-10 working days or otherwise as indicated against specific products, although this is an approximate time and some specially made to order products may take slightly longer (10-15 working days).   We will give you the manufacturer's estimated delivery date when we acknowledge receipt of your order.  This date cannot be guaranteed as delays inevitably occur during the manufacturing or delivery process. 

From time to time, items are 'Mislaid' by the delivery company, we do everything in our power to prevent this, but sometimes it does happen. If you ever experience a longer than normal delay in receiving your order, please contact us.  In the unlikely event that you have to return any products to us you should be aware of the following.

Please email returns@bluedistribution.co.uk with any problems. This helps us both have a record of events. We always answer emails in the order they are received and as soon as practically possible.

All items are covered by our RTB warranty (unless stated otherwise) RTB = Return To Base.

Please ensure you obtain a certificate of posting (this is free of charge) which will serve as your proof of posting should the courier mislay your goods - we are only responsible for the goods after we receive them.  This excludes items damaged in transit - these will be replaced at no cost to you.  We will refund reasonable return postage costs on FAULTY/DEFECTIVE items that are returned to us within 30 days of purchase.  NOTE: We will not refund any return postage costs for any items shipped outside the UK.

We only accept returns which are: correctly packed in the original packing with the manuals, returned with the necessary proof of delivery and purchase and have not been used.  A restocking charge of 25% of the value of the goods will be charged to the customer on all such goods.  This does not appy to goods which are faulty.  Please contact us to obtain an RMA number before returning any goods.

You must email returns@bluedistribution.co.uk for an RMA number. RMA's are issued for specific products only. Please do not send other items not covered by the RMA. Any returned packages that do not clearly display a valid RMA number will be refused, as will packages received over 14 days from RMA issue date.

All returned goods must be securely packed and in an unused condition. We will not be liable for items lost or damaged in transit back to us.

Out of Stock Items:

Out of stock items are normally automatically removed from our site. Whilst we make every effort to ensure our website is always accurate with it's stock monitoring, there are rare occasions when the website will have an incorrect stock figure. If you order an item that is out of stock, you would be refunded for that item to the same credit card of payment method that you used to place the order. We do not have facilities to place items on backorder. We also do not always know when an item would be back into stock. Most customers prefer an instant refund which would enable them to source their goods elsewhere if required urgently.

Damaged Goods:

You should inspect the goods when you receive them for any damage. If the package you receive looks like it may be damaged or has been tampered with you should refuse the package or mark the courier’s sheet to show this (if you do sign to accept the package).If the goods are found to be damaged prior to delivery to you then we will replace or refund the price paid. If you find any damages you must inform us by telephone on 0845 652 1250 within 24hrs (preferably immediately on the same day you receive them). We will make a note of the order number when you phone, You will then need to send an email to returns@bluedistribution.co.uk listing any damages/shortages. We will try to resolve this ASAP. We cannot be held responsible for damages reported after 48hrs of receipt.

Clearance Items: Clearance items are exempt from any warranty

Your statutory rights are not affected

Remittance Terms: All goods remain the property of Blue Distribution Ltd until paid for in full.